Managing Devices

Depending on the device selected, users will be presented with different management options after clicking a row in the Device table. Follow the links below for device-specific information:




CrowdMics (ATOM)





Tesira Devices

From the Managing Devices page, a user may access the following tabs for Tesira devices:




The device name may be edited in the upper left-hand part of the screen by clicking the button.  


Status icons give the following information:


    Alarm- the system/device was not found or a major fault is present.


    OK- the system/device is found on the network and no active faults or errors are present.


   Action Required- the system/device was discovered on the network but a fault has occurred on a device or a device was not found.



NOTE: Hovering over a status icon will provide a tool tip with information on the status of a System or Device.


Reboot Device

To reboot a device, click the icon in the upper right corner of the screen. A dialog will give the user information as to whether the reboot was successful or not.



To update firmware on devices, click the firmware convenience button in the upper-right corner of the screen:

A dialog with available firmware updates will open along with a list of devices in the system that can accept the selected update. Note that different devices will be available/unavailable depending on the firmware update selected.

Users may choose between Tesira, Devio and ATOM Devices.



SageVue automatically downloads the latest available firmware updates when clicking the update firmware button. The last four firmware updates are stored and available to a user. Any protected devices will have to be unlocked by an authorized user to update firmware. Pertinent release notes may be accessed prior to updating by clicking the View Notes link.


Clicking the icon next to the system name will show all devices that can receive a firmware update. After selecting the desired firmware and devices, select UPDATE to continue with the update or cancel to abort the operation. As firmware is being updated, the status column for the System being updated will indicate progress with the following:



A dialog will give information on successful firmware updating or if any errors were encountered.



Devices may be protected to prevent changes or to only allow access to particular users. The lock symbol indicates the protected status of a Device:

If shown "locked," clicking the lock icon will allow a user to unlock a device if they know the username and password. These credentials are not stored in the gateway: entering these credentials results in the system design software granting SageVue access to the gateway. If the credentials are changed or the system design software is reset, the user will not be able to unlock the system without entering the valid credentials.



Clicking the locate button initiates the devices locate function. When a device is in locate mode, the icon will appear as follows:


For TesiraXEL amplifiers, a popup will allow users to adjust locate volume level:




Credentials will be required to activate Locate on protected systems.


SageVue Control

If the device selected is part of a SageVue-controlled system, or was part of a SageVue-controlled system that was cleared, the Protect icon will be replaced with the SageVue Control icon.


The SageVue Control icon will be visible but disabled if the selected device is part of a system actively under SageVue Control. Releasing the SageVue-controlled system will also release the device(s) in that system from SageVue control.


If a system has been cleared but was still under SageVue control at the time, all devices in that system will still be under SageVue control. In this scenario the SageVue control icon will be enabled and the device may be released from SageVue control. Click the SageVue icon and follow the prompts to release the device from SageVue control.


Device Info

The Device Info tab is read-only and provides detailed information about individual devices.


Network Settings

The Network Settings tab allows authorized users to configure the following network settings for the device:



The Hostname is read-only.


Click UPDATE to make any changes or CANCEL to retain the current settings.


VoIP Configuration


The VoIP Configuration tab allows authorized users to configure settings for a selected VoIP card. These settings are editable and reproduced from the VoIP Control Status control dialog in the system design software. There are VoIP card settings and Line-based settings.


VoIP Card Settings:



Line-based Settings:



Click UPDATE to make any changes or Cancel to retain the current settings.





SageVue supports managing and configuring IEEE 802.1X for port-based Network Access Control (PNAC), which is an authentication mechanism for devices to attach to the Local Area Network (LAN). Only devices that support 802.1X will be configurable from this tab.



The 802.1X tab has the following user-defined options:


Interface - Allows the users to select between a Control or VoIP interface.


Mode  - Defines the Extensible Authentication Protocol (EAP) mode to be used to authenticate certificates. The following options are available:


Disabled Default setting
EAP-MD5 Challenge-based password
EAP-TLS Certificate-based two-way authentication
EAP-PEAP/MSCHAPv2 Server authentication via certificate; client authentication via another EAP method
EAP-FAST Certificate-based two-way authentication
EAP-TTLS/EAP-MSCHAPv2 Optional server authentication via certificate; client authentication via another EAP method




EAP-FAST Method Provisioning Mode - This can only be enabled when Mode is set to FAST:


If the Mode is set to anything other than FAST, this button will be disabled.


Anonymous Identity - Optional



Identity & Password - Disabled when Mode is disabled. Password field is not required when Mode is set to EAP-TLS.


Root Certificates - The user may upload a root certificate by clicking the button. Uploading a Root certificate is not available if Mode is disabled or set to one of the following:



NOTE: Root certificate formats must be either .pem or .der and is limited to a file size of 10K (10240 bytes).


After uploading a certificate, the following information will be shown when a valid certificate is imported:



Client Certificates - Client certificates are only required when mode is set to EAP-TLS. The user may upload a client certificate by clicking the   button. The following information will be shown when a valid certificate is imported:



NOTE: Client Certificate format must be .pem. and is limited to a size of 10K (10240 bytes).


For authentication methods that require this certificate, the Identity (Username) must match the text next to "Issued to:" in the field under the Client Certificate Upload button, the format being the domain name followed by the username separated by a backslash (domainname/jjadmin to reference the image shown below). Note that the domain and username are provided as examples only; in order for a device to authenticate on the server, a valid username must be entered that exists on the authentication server and the user must also know the valid domain.


The Select Certificate button is only enabled when a certificate is required by the Mode selected.


Click UPDATE to enable changes or CANCEL to abort the operation.


Authentication Status - This field shows the authentication status of the 802.1X connection.


Troubleshooting - If a certificate fails to upload or validate, consider the following potential issues:





The Logs tab shows a record of events for each device. The log will consist of events such as system faults, errors and recent firmware updates. The severity of each event is given along with the date, time and a brief message describing the event. Logs may be viewed and filtered based on the user's preference.


To download logs directly to a computer click on one of the following:






To retrieve "user-level" logs from a device.





The initial display will show logged events for the current day only. To view events prior to the current day, users will have to filter logs using the button. This also allows user search for events using a number of different filters.


The dialog below shows the filtering options and how results are displayed. To return to the primary Log tab, click Cancel. Filtering of events begins as soon as a user starts entering information. To clear all filters, click Reset.



Devio Devices

The Devio page gives information about the Devio device selected. Users may reboot the device, update firmware or initiate Auto Setup from the convenience buttons at top-right.


Click the icon to initiate Auto Setup. Users will be presented with a dialog to verify they wish to continue:



CrowdMics (ATOM) Devices


When a CrowdMics (ATOM) device is selected, a user may access the following tabs:


o       IP Address

o       Netmask

o       Mac Address

o       DHCP (enabled or disabled)


Cambridge Sound Management Devices

Depending on the type of Cambridge Sound Management device selected, a user may access different tabs.

QtPro Devices

Device Info

The Device Info tab gives general information about the device. Information on this tab is read-only unless otherwise specified.






The Zones tab gives information about zone settings for the selected device, to include the zone name, masking volume level Aux volume levels. This information is read-only.


Dynasound Devices

The Dynasound device page gives read-only information:






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